Workforce Real Time Associate

Workforce Real Time Associate
Empresa:

Alorica


Lugar:

Panamá


Área:

Otros

Workforce Real Time Associate

Detalles de la oferta

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Summary

Performs routine telephone service monitoring of call center agents to ensure appropriate call volume levels are maintained and service levels, occupancy and staffing requirements are met.

Responsibilities

· Monitors CMS for calls in queue, excessive talk time, agents in an extended aux status.
· Monitors break and lunch schedules, tardiness, and/or early departures.
· Documents system or telephone problems identified by team members; provides follow-up to ensure problem is resolved.
· Escalates any larger system and/or telephone problems to both operational leadership and client management.
· Reviews “agent check in log”, “no call/ no show” and documents outcome of each phone call on the force desk attendance log.
· Monitor team members to prevent abuse of aux time and post call work time.

Qualifications & Requirements

• PC proficiency/MS office, specially excel.

• Good analytical skills. Must be detail oriented and assertive. Must possess excellent communication skills.

• Must have strong decision making abilities as well as the ability to multi task.

• Some knowledge of customer service responsibility.

• Written and oral intermediate English level.

Location: Panamá, Juan Diaz


Fuente: Bebee2


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Analista de logística inbound para zona de colón

Estamos en la búsqueda de profesional en el área de logística inbound con más de 4 años de experiencia en flujo de proceso de embarques aéreos, marítimos...


Desde Netser Group - Colón

Publicado hace 21 días

Accounts payable manager

A multinational company related to the consumer goods industry is looking for an accounts payable manager in its supplier management hub in Panama City. (...


Desde Manpower Panamá - Panamá

Publicado hace 21 días

Coordinador de comidas preparadas y panadería

Educación: · Bachiller · Experiencia previa Responsabilidades: · Apoyar en las actividades de distribución de la mercancía, preparación, surtido, acordes al...


Desde Empresa De Productos Y Servicios - Panamá

Publicado hace 21 días

Convocatoria de empleo, ayudante general nocturno - 23 de octubre

BuscamosImpulsadores de Pintura. ASISTE ESTEMIERCOLES23 DEOCTUBRE A NOVEY CALIDONIA, DE9:00A.M. A 12:00 P.M Requisitos: - Hoja de vida actualizada. - Copia...


Desde Cochez Y Cía - Panamá

Publicado hace 21 días