Provide leadership and general supervision to 11-15 employees supporting orders and the field to ensure service, revenue, profit, expense and operating earnings targets are achieved. Manage and lead people to ensure high level of performance and a constant focus on customer responsiveness and service. Develop and implement process improvements in the areas of order processing and order expedites, invoicing and prompt resolution of customer issues to ensure a quality and timely customer experience. Drive employee initiative to create and promote an environment where employees are involved, empowered and committed to the success of the organization. Monitor and enhance employees' individual performance through clearly defined expectations, training, coaching and counseling to achieve or exceed required results with regard to productivity, work quality and customer service. Develop and implement performance measurements/metrics and internal auditing programs in order to evaluate efficiency. Build strong relationships with internal partners and colleagues to ensure processes are effective while addressing the needs of the customer and the company. Manage various relationships with internal customers, external partners as well as third party suppliers as needed. Participate in and lead cross functional improvement and process design initiatives/teams. Manage and lead people to ensure high level of performance and a constant focus on customer responsiveness and service. Develop and implement process improvements in the areas of order processing and order expedites, invoicing and prompt resolution of customer issues to ensure a quality and timely customer experience. Drive employee initiative to create and promote an environment where employees are involved, empowered and committed to the success of the organization. Monitor and enhance employees' individual performance through clearly defined expectations, training, coaching and counseling to achieve or exceed required results with regard to productivity, work quality and customer service Develop and implement performance measurements/metrics and internal auditing programs in order to evaluate efficiency Build strong relationships with internal partners and colleagues to ensure processes are effective while addressing the needs of the customer and the company Manage various relationships with internal customers, external partners as well as third party suppliers as needed Participate in and lead cross functional improvement and process design initiatives/teams
