Overview
The Client Implementation Manager will be responsible for overseeing, supporting and implementing new/existing clients and their products/services/solutions related to medical chart retrieval and coding. The Client Implementation Manager will liaise with various internal Ciox departments and directly with our strategic clients to ensure the timely and successful delivery of our solutions according to the client needs. The Client Implementation Manager will develop project plans; ensure implementations are completed with quality and timeliness; lead internal and client meetings on business and technical requirements; and, may be involved in training, product demonstrations or in developing client proposals.
Responsibilities
Operate as the single point-of-contact for implementing a new/existing client with products/services offered by Ciox
Manage and perform all aspects of the client implementation including overall project management, acquiring client data, developing and performing the appropriate data quality assurance steps, closely monitoring project status and success throughout the entirety of the project
Collaborate with external clients, internal operational functional teams and account management staff
Initiate and manage all project tasks for onboarding of new clients
Meet with Client IT teams to review technical specifications
Facilitate and/or participate in weekly client meetings, effectively managing project deliverables and implementation milestone timelines
Meet with operational functional teams for the various steps and components of implementation
Execute the implementation project plan, ensuring tasks are completed accurately and on time
Identify project risks and mitigate issues, identifying solutions for remediation
Communicate project status, issues and risks to SVP and Account Management team
Execute tasks with various interdepartmental resources to support multiple clients at any given time
Utilize ticketing system and internal tracking tools for technical implementation tasks
Comprehend and complete tasks associated with various types of implementation projects; new clients, new products, and client system upgrades
Review technical files for structure and adherence to documented specifications
Provide post-implementation support for new client implementations
Assist with identifying opportunities process improvements
Qualifications
Bachelor’s degree with major in business or related field preferred
Three years project management or related experience
Proven organizational skills with the ability to manage multiple tasks
Excellent ability to articulate concepts, verbally and written, with colleagues and clients at all levels
Proficient time management, problem solving and analytical skills
Must be able to work effectively, maintaining high quality work, in a fast-paced environment
Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers
Ability to quickly establish rapport, credibility, trust, and respect both internally and externally
Knowledge of healthcare retrieval, coding, and reporting
Excellent verbal, written and interpersonal communication skills in the English language
Advanced Excel skills and the ability to use other Microsoft applications
