Overview
The Client Operations Analyst is responsible for managing large clinical records exchange and chart review projects for enterprise clients. A key aspect of the role includes liaising with Account Management and Operations to ensure the service delivery commitments CIOX Health has made to our clients are fulfilled. This role requires strong analytical skills and complex problem-solving skills.
Responsibilities
Analyze dashboard and inventory variables across the portfolio to forecast, prioritize inventory and communicate risks and develop strategy to meet client goals
Work cross functionally with internal teams and client to execute operating plan through diverse chart retrieval methods, escalating process inefficiencies for immediate resolution
Create, manage and distribute reports related to each of the projects assigned providing a real-time, comprehensive, and prioritized view of all projects in scope
Routinely perform complete analysis of individual projects and serve as subject matter expert, sometimes at a very granular level
Provide full oversight to risk adjustment and quality related projects that provide significant impact to our health insurance clients. This primarily consists of risk adjustment analytics, healthcare medical records retrieval and chart review coding projects
Coordination and communication with client to ensure meeting of expectations and SLA’s
Partner with key stakeholders, primarily account managers and operations to understand project progress, expected project success, and data trends within each project
Understand and analyze project data to identify trends related to project goals and act accordingly within the organization
Provide project support including facilitation, tracking and reporting on projects, and client deliverables
Track and report on client portfolio performance, clearly communicating project metrics, expectations, trends and expected outcomes
Work within CIOX Healthcare client project management framework, processes, and tools
Support the creation and improvement of processes, procedures, and tools
Qualifications
Prior experience in account management or operations for a healthcare services company or health plan preferred
Understanding of Risk Adjustment and Healthcare/Health IT industry experience preferred
Knowledge of project management principles and frameworks of successful project management from an account support perspective
Demonstrated competency in problem solving, decision making and executing against goals and deadlines
Ability to quickly establish rapport, credibility, trust and respect throughout the organization and with clients
Excellent oral and written communication skills and the ability to effectively and persuasively present data
Excellent strategic thinking and precise analytical skills; demonstrated ability to anticipate client needs
Professional and positive approach, self-motivated, and conscientious team player with strong attention to detail
Education & Experience
Bachelor’s degree in Business Administration, Healthcare Management, Business Analytics, Economics or related field.
2-5 years’ experience in Healthcare Technology, Medical Records or Health Information.
Advanced MS Office (Excel, Word, PowerPoint)
Project Management coursework or PMP Certification preferred
SQL preferred
