Job Title Collections Specialist - Dispute Job Description In this role, you have the opportunity toThe Collections Dispute Specialist will support the Dispute, Cash Applications, and Collection team with customer inquiries. Responsible for determining the root cause for disputes, understanding the collections process end to end, and resolving issues that consists of unpaid invoices and deductions/short payments in a timely manner.
Your Responsibilities:
Organize, analyze, resolve disputed/deducted billing issues that impact the collection process, credit and rebill when necessary, effectively convey via verbal or written communication summary of root cause, conclusion and resolution of issues that are impacting the collection process.
Assist with customer inquiries relating to payment claims, billing issues, providing constructive feedback to internal and external customers.
Independently set priorities, overcome challenges, and obstacles by taking responsibility to make decisions to drive goals/assignments to completion.
Build strong relationships with the collection team, contracts departments, customer service, and sales organization collaborating on resolution of issues and improve ways of working.
You are Part of:
The Global Business Services team in Panama City, Panama
To succeed in this role, you should have the following skills and experience
Advanced English
Strong collections background
Analysis and Communication skills
Knowledge of accounting principles
SAP or similar ERP accounting application experience, preferred.
Intermediate Excel knowledge (Vlookup and pivot tables)
Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred
Process improvement knowledge (Lean), preferred
In return
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. Take a look at Our Panama Office
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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