Financial Service Representative

O2C Manager & Finance ServicesTask and responsabilities: Coordinate and lead customers orders incoming and proper fulfillment of customer requirements, assuring an acceptable service level and OTIF.
Accountable for Commercial Policy implementation and set up on systems, including correct communication to Customer and correct customizing on Local and Regional IT Solution (i.e. SAP).
Validate and confirm correct Rebates and/or incentives calculation and, after internal approval flow being able to coordinate payment, without excluding any dispute or issue management.
Identify, communicate and lead 3PL or 3rd Party negotiations when applicable.
Establish credit limits, collection rules and mitigation plans (related to dispute management).
Ensure accurate and efficient communication between CCD of NewCo and AR management at TCS.
Reconcile and resolve customer dispute cases and an accurate and timely manner as well as effective communication to customers by following local credit policy
Lead internal implementation SOPs, tracking and audit systems in order to assure business continuity and sustainability.

Who are you?
Minimum of 5 years working in a customer service/sales support roles preferable with financial background.
Strong business acumen and understanding of contractual agreements.
Strong management collaboration and team coordination and cross-functional team leadership skills.
Experience on SOPs, Risk Management, Customer compliance and mitigation plans.
Strong SAP and Office knowledge.
English language fluent in spoken and written.
Application Period: 16-03-2020 to 24-03-2020 Reference Code: 107162
Division: Animal Health Location: Panama : Colón : Colón
Functional Area: Customer Operations and Support Position Grade: VS 1.2
Employment Type: Regular Work Time: Full TimeContact Us
Address Telephone E-MailAvenida Domingo Diaz, Complejo Business Terminal, Torre A, 5to Piso, oficina 1.
Panamá**********ob Segment: Financial, ERP, Customer Service Representative, Risk Management, SAP, Finance, Technology, Customer Service