Helpdesk Associate

Helpdesk Associate
Empresa:

(Confidencial)


Helpdesk Associate

Detalles de la oferta

Responsibilities

:Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Applies knowledge of customer service techniques as required to address problems with PC based tools and products
:Provide support based on email, phone , chats generated requests or reports .
:Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
:Coordinates user requests with external vendors or internal NTT Data level 2 resolver groups according to policies and procedures.
Requirements

:High School diploma
:Ability to communicate effectively through email, and phone conversations in English.
:Ability to interact in a teamwork environment to support peers, customer and leaders.
:Reliable, verifiable good attendance and able to walk the extra mile as business needs it.
:Good understanding of the IT fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

Responsibilities

:
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Applies knowledge of customer service techniques as required to address problems with PC based tools and products
:
Provide support based on email, phone , chats generated requests or reports .
:
Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
:
Coordinates user requests with external vendors or internal NTT Data level 2 resolver groups according to policies and procedures.

Requirements

:
High School diploma
:
Ability to communicate effectively through email, and phone conversations in English.
:
Ability to interact in a teamwork environment to support peers, customer and leaders.
:
Reliable, verifiable good attendance and able to walk the extra mile as business needs it.
:
Good understanding of the IT fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

Responsibilities

:Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Applies knowledge of customer service techniques as required to address problems with PC based tools and products
:Provide support based on email, phone , chats generated requests or reports .
:Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
:Coordinates user requests with external vendors or internal NTT Data level 2 resolver groups according to policies and procedures.
Requirements

:High School diploma
:Ability to communicate effectively through email, and phone conversations in English.
:Ability to interact in a teamwork environment to support peers, customer and leaders.
:Reliable, verifiable good attendance and able to walk the extra mile as business needs it.
:Good understanding of the IT fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.


Fuente: Tiptopjob_Xml


Área:

  • Tecnologías de la Información / Tecnologías de la Información en General

Requisitos


Conocimientos:

  • Desktop