Ocean Import Agent

Job Description Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Operations department including Ocean and Air. Major Duties and Responsibilities Operations/Industry Knowledge Customer Service Vendor Relations Procedure and Productivity Standards Adherence Accounting Shipment Processing Accurate and Timely Billing Self Development Understand department process flow, looking for best practices to improve operational efficiency and productivity. Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Qualifications   College graduate or above. Global logistics industry knowledge Good computer skills (e.g., MS Excel, MS Word) Fluent in English Reporting Structure Operations Supervisor and Manager