Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.Primary Function Provide leadership and general supervision to 11-15 team members supporting orders and the field to ensure service, revenue, profit, expense and operating earnings targets are achieved. Main Duties and Responsibilities Manage and lead people to ensure high leve of performance and a constant focus on customer responsiveness and service. Develop and implement process improvements in the areas of order processing and order expedites, invoicing and prompt resolution of customer issues to ensure a quality and timely customer experience. Drive employee initiative to create and promote and environment where employees are involved, empowered and committed to the success if the organization. Monitor and enhance employees' individual performance through clearly defined expectations, training, coaching and counseling to achieve or exceed required results with regard to productivity, work quality and customer service. Develop and implement performance measurements/metrics and internal auditing programs in order to evaluate efficiency. Build strong relationships with internal partners and colleagues to ensure processes are effective while addressing the needs of the customer and the company. Manage various relationships with internal customers, external partners as well as third party suppliers as needed. Participate in and lead cross functional improvement and process design initiatives/teams. Preferred education and experience Bachelors Degree Required 3-5 years successful experience in sales, purchasing, product management, customer service or operations environment within a large organization. 1-3 years previous supervisory experience preferred. Ability to empowered and engage employees to identify continuous process improvements and exceed customers expectations. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to partner with people throughout the organization. Strong problem solving and decision making skills. Ability to multi-task and work in a fast paced environment. Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
