In this role, you have the opportunity to Ensure the availability of required equipment and system parts to match planned service events covering the medical devices acquired by our clients. You are responsible for Assist internal and external customers by researching part numbers and processing orders Responsible for accurate entry of incoming (phone & email) orders within SLA. Expedites orders as necessary Clearly communicates with internal and external customers. Responds positively to situations requiring cooperation, courtesy and tact. Takes a proactive role in personally owning the customer support experience Communicates with customers and other departments to assure commitments are achieved. Escalates customer satisfaction and part delivery issues appropriately Ensures customer orders meet regulatory procedures and guidelines Notify customer of situations that could result in a disruption to deliveries and customer service at time of order You are part of The Center of Excellence team located in the Panama City, Panama To succeed in this role, you should have the following skills and experience Advanced English (written and spoken, required) 2+ years related experience in Procurement, Logistics positions Bachelor degree in Logistics related field is a plus Excel – advanced Comfortable working in a fast-paced, deadline driven collaborative team environment. Strong experience with utilizing and creating reports In return We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path. A career with aworld-class brand committed to improving people’s lives through innovation Philips is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
