Project Program Management Advisor

At NTT DATAwe know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATAServices currently seeks anProject Program Management Advisor to join our team in ((Panama Pacifico)), ((Arraijan)), ((Panama)).

: Responsibility and ownership for Account:specific expertise and performance improvements for Service Desk.

: Identification and Execution of Process Improvements for the queues handled in the account.

: Work on complex problems to track and drive actions across multiple teams.

: Documents and reviews trends over a period of time to identify any consistent patterns.

: Being the expert on the account and handling Changes to the Scope of Services for the account.

: Collates all data into a concise and comprehensive report on service performance, as measured against agreed

business targets.

: Analyzes the Service Level achievements compared to SLAs.

: Updates the Service Level Manager and Service Delivery Manger on actions and tasks.

: Driving the efficiency and effectiveness of the Incident Management,Request Management, and Cost Control process.

: Project Management of all on:going improvement initiatives as well controlling and reporting on sustaining initiatives.

: Apply Statistical Process Control methods to Measure the baseline and Improve Process Performance

: Implementation of Industry Standard Practices such as Balanced Scorecard for the respective accounts Service Delivery

This is a full:time salaried position with a group company within NTT DATA. Please note, 1099 or corp:2:corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

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