Panamá, Provincia de PanamáVMWare Sales Support - Team Lead
Competitive salaryPanama CityDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Analyst on our S&P Sales Ops team in PanamaOur Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.Key Responsibilities
Team Leader for group of Sales Support Team Agents
Provide back-up as required for manager
Track team and individual goals and metrics, and develop strategies to help the team accomplish them
Provide team training
Manage business governance for the team and cross-functional operations
Drive escalations to resolve
Meet and exceed SLAs in providing support to the sales team, route agnostic, for VMware software licensing products
Gather all proper information necessary and create a quote for customers
Provide support during the VMWare SKU creation process
Manage operational processes for VMware Renewals
Maintain good business relationships with all sales teams
Essential Requirements
Ability to deal with complexity and ambiguity
Excellent communication skills and the ability to multitask
Ability to plan and execute internal and cross-functional business improvement projects
Uses judgment to balance multiple priorities
Must be customer-focused
Problem solving and computer literacy
Data management skills
Completes work in accordance with accepted practices
Establishes approaches for completing assignments
Independently gathers information
Ability to work closely and forge relationships interdepartmentally and with vendors
Effectively prioritizes multiple demands and shifting priorities while ensuring customer needs are met
Exhibits effective team behavior
Professional business communication
Qualifications
Typically requires 4+ years of related experience without related degree
Undergraduate degree preferred
Fluent English (Written and Verbal)
Knowledge of Portuguese would be a plus
Strong organizational and planning skills
Strong verbal and written communication skills
BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
