Dialer Administrator

The Dialer Administrator duties include platform administration of the Five9 dialing platformand others,to include standard and customized process flow.

Requirements: creating new inbound/outbound campaigns, IVRs and external system connectors. Uploading & downloading files into and from the calling

platform, campaign monitoring, reporting and providing call center managers with insight into performance and improvement opportunities.

The Administrator will be cross trained to understand the company, its trends, revenue and customer service expectations, workforce management and other aspects relevant to the decision making process of the business