Helpdesk Associate

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Panama City, Panamá (PA:8), Panama (PA).

:Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
:Answers the help desk line and responds to users requests regarding computer systems.
:Acknowledges receipt of all user requests within defined service levels.
:Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
:Maintains user information and documentation.
:Participates in ensuring that customer requests via the ticketing system are managed to closure.
:Delivers results in support of achieving the organizations Service Level Agreements.
:Typically requires 0:2 years relevant experience.
:Undergraduate degree or equivalent combination of education and work experience.
:Ability to develop business relationships and communicate effectively with the user community.
:Basic troubleshooting skills.
:Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
:Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
:Ability to physically perform general office requirements.
:Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran:status, sexual orientation, gender identity, or any other class protected by law.