Privacy Reporting & Tools Lead (Sr. Advisor) The Digital Marketing and Customer Engagement Platform Team is at the center of driving Marketing’s transformation at Dell. This team is creating the framework of technologies and workflows that enable exceptional, adaptive experiences for customers and prospects. In today’s world, Customer data is quickly turning into the most precious Marketing asset. Our ability to leverage Customer Data is however dependent on earning and keeping Customers’ trust, ensuring customer preferences are honored while delivering high value experiences across Dell Technologies’ portfolio. The Global Marketing Privacy team in partnership with the Digital Marketing and Customer Engagement Platform team ensures Marketing at Dell Technologies operates in compliance with Dell’s global privacy standards and advocates for best in class privacy customer experiences that drive value to our customers and Dell. As Privacy Reporting & Tools Lead, you will be part of the Global Marketing Privacy team. The Privacy Reporting & Tools Lead will define and execute the global privacy reporting; cooperate with internal stakeholders for ensuring our tools are compliant and working properly and drive enhancements to current tools used by the Dell Technology Marketing organization. In addition, you will champion adoption of better privacy governance and compliance across Dell Technologies. Finally, you will research industry best practices and trends to improve our global sales and marketing privacy standards. Key Responsibilities Generate routine and ad hoc reports, graphs, presentations and perform analysis of reports on privacy and Marketing KPIs, reporting on privacy risks and insights obtained Advance the reporting capabilities to monitor and report on both the successes and shortcomings of marketing processes and participate on design and implement new functional systems and business processes Collaborate with relevant stakeholders on the maintenance and enhancement of the Privacy tools and to develop user friendly privacy controls Analyze customer data, identify quality & compliance gaps, formulate solutions or configuration changes Monitor evolution of privacy industry best practices in relation to tools to continuously bring new know-how to Dell privacy team Essential Requirements: Experience using tableau or similar reporting tools and using SQL, VBA, CMD shell scripting to improve reporting capabilities and to provide data insights Self-motivated, flexible, detail-oriented, with strong organizational skills and technical aptitude Bachelor’s Degree (Business, Computer Science or related field) or 8+ years of relevant experience or equivalent combination of education and work experience Experience in global or remote Services/Business support type of environment, championing process improvements, best practices and knowledge sharing Knowledge of Data Privacy / Compliance is a plus Understanding of digital business and technology trends, based on experience from the technology sector or experience from digital media or advertising industry is a plus
